Business Details
20 Years
experience
Trusted Double Glazing Protection Scheme in Chorley
We are a consumer protection organisation established to safeguard homeowners and enhance industry standards in double glazing and conservatory installations. Our rigorous accreditation process ensures members meet strict quality criteria, while our deposit protection insurance covers up to 5,000 for 120 days. We provide free access to independent ombudsman services and alternative dispute resolution, supported by industry expert George Clarke.With ISO 9001 certification and over 15 years of operational history, we combine extensive experience with robust consumer safeguards. Our team delivers expert advice, mediates disputes, and ensures compliance with contractual obligations, maintaining transparency through detailed consumer guidance and regulatory adherence.
Services
Windows
Doors
Conservatories
Orangeries
Roofline
Garage Doors
Porches
Details
- Year established: 2006
Highlights and features
- We accredit installers through rigorous vetting processes
- Deposit protection covers up to 5,000 for 120 days
- Free access to independent ombudsman services
- Industry endorsement from architect George Clarke
- ISO 9001 certified quality management system
Associations and certifications
- ISO 9001
What people say
Very pleased with the service
Excellent protection scheme
Reliable installer network
Efficient dispute resolution
Trusted industry authority
Services
Windows
Our accredited installers provide energy-efficient window solutions including uPVC, timber, and aluminium options. Double and triple glazing reduces heat loss by up to 36 decibels while enhancing security. We offer casement, sash, and awning styles with customisable designs to suit period and modern properties.
Doors
Secure uPVC and composite doors combine thermal efficiency with aesthetic appeal. Available in contemporary and traditional designs including French, bi-fold, and patio options. Triple-glazed variants offer 35% greater energy efficiency with reinforced steel cores for enhanced security.
Conservatories
Custom-built conservatories add living space with uPVC, aluminium, or hardwood frames. Available in Victorian, Edwardian, and bespoke designs featuring insulated roofs and bi-fold doors. Our members ensure compliance with building regulations and energy efficiency standards.
Orangeries
Modern orangeries combine brick pillars with glass walls for enhanced privacy. Designed with integrated guttering and lantern roofs to maximise natural light. Ideal for creating multi-functional living spaces with seamless garden integration through sliding door systems.
Roofline
Durable uPVC fascias, soffits, and guttering protect against water damage. Full replacement systems prevent rot and discolouration with maintenance-free materials. Our installers ensure proper drainage to prevent damp and structural issues in residential properties.
People
George Clarke
Brand Ambassador
Renowned TV presenter and architect with over 20 years' experience in home improvement. Advocates consumer protection as DGCOS ambassador since 2019, promoting industry standards through public engagement and professional expertise in architectural design.
Questions
What protections does DGCOS offer consumers?
We provide deposit protection up to £5,000, insurance-backed guarantees, and free access to independent ombudsman services for disputes with accredited installers.
How do I make a complaint against a member?
Contact the installer directly first. If unresolved within 14 days, submit a formal complaint through our website for investigation by our mediation team.
What installer accreditation standards apply?
Members undergo credit checks, document verification, and compliance assessments before accreditation, with ongoing monitoring to maintain quality standards.
Can I get help choosing glazing products?
Our website provides detailed guidance on window energy ratings, material options, and style considerations to help homeowners make informed decisions.
How long does ombudsman resolution take?
Most cases resolve within 8 weeks, though complex disputes may require additional time for thorough investigation and fair decision-making.
